Delivery Policy

Shipping Methods

• Standard: 5–7 business days.
• Express: 2–3 business days.
• Local Pickup: Select cities only.

Costs

Calculated at checkout based on weight and destination. Free standard shipping on orders over 30 €.

Order Processing

Orders are processed within 1–2 business days of payment confirmation. You will receive an email with your tracking number once shipped.

Delivery Estimates

Delivery times are estimates and begin from the date of shipment, not the date of order. Weekends and holidays are excluded.

• Standard: 5–7 business days
• Express: 2–3 business days

International Shipping

We ship to select international destinations. Duties and customs fees may apply and are the responsibility of the recipient. Delivery times vary by country.

Order Tracking

Use your tracking number on the courier’s website to monitor delivery status. If you encounter issues, email support@slimeuniverse.com.

Customs & Duties

International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are not included in our shipping costs.

Delays & Exceptions

Occasionally, shipments may be delayed due to carrier issues, weather, or high volume. We are not responsible for delays beyond our control but will assist in tracking and resolving issues.

Lost or Damaged Packages

Report any lost or damaged packages within 7 days of expected delivery to support@slimeuniverse.com with your order number and photos if applicable.

Delivery Partners

We work with trusted couriers such as Aramex, DHL, and UPS to ensure safe and timely delivery.

Contact Us

For any questions about shipping, please contact:

• Email: support@slimeuniverse.com
• Phone: +962-7-1234-5678